SHIPPING POLICY

Shipping to Belgium and the Netherlands is at a flat standard rate of €8 via Bpost and Post NL, delivery is usually 1-3 business days.

Shipping to Germany, Luxembourg and France is a standard shipping rate starting from €15 and would increase according to the size and weight specifications of the item. Most items deliver within 2-5 business days.

Shipping to other destinations will be upon request, so please contact us for more information.  

Any ready for sale item is shipped within 2 business days. 

For custom made items, the shipping is done upon completion of the order and client's approval of the final result. 

RETURN & EXCHANGE POLICY

Returns are only accepted for ready made items and not for custom orders. 

Any return costs are for the client to pay. 

Exchange is only possible for ready made items any return costs and shipping of new item is for the client to pay. 

If you receive a faulty product, whether it is a ready made or custom item, you are eligible for a replacement on your order, provided the fault is in the manufacturing and not damaged during shipping. 

Damaged and lost goods, please refer to the FAQ page for more info 

 

The Viking Elf

We are based in Belgium, this is an online store, not a brick and mortar shop you can visit. 

This webshop is always open! please mind that we are not online all day, so it will not be possible to always respond to messages right away. 

For order pick up we will provide you the exact address details and set an appointment for you. 

© 2019 by The Viking Elf

VAT: BE 0735.871.989

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